Frequently Asked Questions.
Why own a luxury watch in the age of smartphones?
A luxury watch is not about simply telling time anymore. Your phone already does that. A fine watch represents craftsmanship, engineering, personal style, and history on your wrist. For many clients across Main Line and Philadelphia, a luxury watch also marks major milestones such as weddings, promotions, anniversaries, and family legacies.
I inherited a watch from a family member. What should I do first?
Do not polish it or attempt repairs immediately. Original condition can significantly impact value. Bring the watch in for an inspection so we can identify the model, estimate age, evaluate authenticity, and discuss servicing, insurance, restoration, or resale options.
What’s the difference between pre-owned and vintage watches?
Pre-owned simply means previously owned. Vintage generally refers to watches that are at least 20 to 30 years old and may carry historical or collector significance.
Should I polish my vintage watch?
Not always. Over-polishing can soften the original case lines and reduce collector value. Many collectors prefer honest original wear over excessive refinishing.
Are luxury watches only for collectors?
Not at all. Some clients are serious collectors, while others simply want one exceptional everyday watch. Luxury watches can be personal, practical, sentimental, or investment-minded.
Do women buy luxury watches too?
Absolutely. Many women today are buying everything from classic Cartier models to sportier Rolex and Omega watches. The luxury watch market has become far more personal and style-driven rather than traditional or gender-specific.
Why do people come to Jewelers’ Row for luxury watches?
Sansom Watches was founded in 1993 on Philadelphia’s historic Jewelers’ Row — Sansom Street, the namesake of the brand. In 2024 we relocated to the Radnor Financial Center on the Main Line, bringing decades of Jewelers’ Row expertise to a private, appointment-preferred setting with free parking and easy access for clients across the region.
Where exactly is Sansom Watches located?
Sansom Watches is located at the Radnor Financial Center, 150 N. Radnor Chester Road, Suite F-200, Radnor, PA 19087. We are open Monday through Friday, 10am–5pm, and closed weekends. By appointment preferred, free parking, and walk-ins welcome. Call or text (215) 526-4948.
Can I trade in or sell my watch to you?
Yes. We buy, sell, and trade luxury watches from clients throughout Main Line, Philadelphia, King of Prussia, Bala Cynwyd, and surrounding areas.
How do you determine what my watch is worth?
Value depends on brand, reference number, condition, originality, market demand, service history, and whether the watch includes box and papers.
Do box and papers increase the value of my watch?
In many cases, yes. Original accessories can increase buyer confidence and collector appeal.
Is now a good time to sell a Rolex or luxury watch?
The market changes constantly, but many Rolex models continue to remain highly desirable in both the collector and pre-owned markets.
How quickly can I sell my watch?
Many watches can be evaluated the same day by appointment. Depending on the watch, purchases and trades may happen immediately after inspection and authentication.
What watches are currently in demand?
Rolex sports models, Cartier watches, Patek Philippe pieces, and select Omega models continue to remain highly sought after.
Do luxury watches require regular maintenance?
Yes. Mechanical luxury watches should generally be serviced every 5 to 10 years depending on usage, age, and manufacturer recommendations.
Do you service and repair watches you didn’t sell?
Yes. We service and repair watches for both existing clients and new customers throughout the Philadelphia and Main Line area.
How often should a luxury watch be serviced?
Most manufacturers recommend service approximately every 5 to 10 years, though water exposure, heavy wear, and age can impact timing.
What happens during a watch service?
The movement is disassembled, cleaned, lubricated, adjusted, reassembled, and tested. Seals and worn components may also be replaced as needed.
Can water damage be repaired on a luxury watch?
Sometimes. The faster the watch is inspected after water exposure, the better the chances of preventing serious internal damage.
Do you service both modern and vintage watches?
Yes. We work with both modern luxury watches and vintage collectible timepieces.
Do you replace watch batteries?
Yes. We replace watch batteries for many luxury and everyday watch brands. Battery service can often be completed quickly depending on the watch model and condition.
Can you size my watch bracelet?
Yes. We provide watch bracelet sizing and link adjustments for many luxury watches, including Rolex, Cartier, Omega, and more.
Do you remove scratches from watches?
Light refinishing and polishing services are available depending on the watch and condition. We always recommend preserving the integrity of vintage and collector pieces whenever possible.
Can you pressure test my watch for water resistance?
Yes. Water resistance testing is recommended after battery replacements, servicing, or exposure to moisture.
Why did my automatic watch stop running?
Automatic watches rely on wrist movement to stay powered. If the watch has not been worn recently, it may simply need winding. Mechanical issues or overdue servicing can also cause stoppage.
Do luxury watches need battery replacements?
Quartz watches do. Mechanical and automatic watches do not use batteries.
Can you remove extra links from my Rolex bracelet?
Yes. We regularly perform Rolex bracelet sizing and adjustments by appointment.
Do you clean luxury watches?
Yes. Professional cleaning helps remove dirt, oils, and buildup from the case and bracelet while helping preserve the watch’s appearance.
Can you authenticate my watch while I wait?
Authentication timing depends on the watch and level of inspection required. Some evaluations can be completed quickly, while others require more detailed examination.
Do I need a watch appraisal? What’s it for?
Luxury watch appraisals are commonly used for insurance coverage, estate planning, inheritance documentation, and resale purposes.
How does insurance for a luxury watch work?
Luxury watches are often insured through specialized jewelry insurance policies or riders attached to homeowners insurance. Coverage typically requires documentation and an updated appraisal.
How often should I update my watch appraisal?
Every few years is recommended, especially as luxury watch values can change significantly over time.
What documents should I keep for insurance purposes?
Keep appraisals, receipts, warranty cards, service records, serial numbers, and photographs whenever possible.
Does homeowners insurance fully cover luxury watches?
Not always. Many homeowners policies have limits for jewelry and watches, which is why additional riders or specialized insurance policies are often recommended.